How Do I File an Application with the LTB?
Step-by-step guide to filing with Ontario's Landlord and Tenant Board. Understanding the process, forms, and what to expect.
Quick Answer
File your application online through the LTB website or by mail.
You'll need the correct form, proof of your tenancy, documentation of the issue, and a filing fee (varies by claim type). The process typically takes 3-6 months to hearing.
What Is the Landlord and Tenant Board?
The Landlord and Tenant Board (LTB) is Ontario's tribunal for resolving disputes between landlords and tenants. It operates independently under the Ministry of Housing.
Key Facts About the LTB
- •Free duty counsel available at hearings for brief advice
- •Decisions are binding and enforceable in court
- •You have the right to present your case and ask questions
- •Hearings are generally open to the public
- •You can appeal a decision to Divisional Court within 30 days
Tenant Applications (Forms You Might File)
Form T2: Tenant's Application (Repairs, Maintenance, Access, Utilities)
Use this to claim landlord failed to repair, maintain, or provide essential services. Also for unlawful entry or harassment claims.
Form T6: Tenant's Application (Illegal Rent Increase or Illegal Charge)
Use this to challenge rent increases that exceed the guideline or to recover illegal charges (admin fees, inspection fees, etc.).
Form T1: Tenant's Application (Other Issues)
General form for other tenant claims not covered by T2 or T6, such as security deposit disputes or other breaches of the lease.
Step-by-Step: How to File
Step 1: Determine Your Claim Type
Ask yourself:
- Are you claiming the landlord failed to repair or maintain? (T2)
- Are you challenging an illegal rent increase or illegal charge? (T6)
- Is it another issue? (T1)
You can file multiple forms if your claim involves different issues.
Step 2: Gather Documentation
Collect proof of your claims:
- Photos of the problem (damage, mold, disrepair)
- Written proof of your lease (copy of lease agreement)
- Your addresses (rental unit address, your contact address)
- Correspondence with landlord (emails, letters, texts)
- Documentation of dates, duration, and impact
- Receipts for emergency repairs you paid for
- Tenant acknowledgment (proof you are the tenant)
- Rent receipts or statements showing payment history
Step 3: Complete the Application Form
Fill out the appropriate form (T1, T2, or T6):
- Your name and contact information
- Landlord's name and contact information
- Rental property address
- Start and end dates of tenancy (if applicable)
- Detailed description of the issue and dates
- What you're asking for (compensation, order to repair, etc.)
- Supporting documentation list
Be clear and specific. Generic claims are harder to win.
Step 4: Pay the Filing Fee
Filing fees vary based on the claim amount:
- Claims under $1,000: No fee
- Claims $1,000–$30,000: $45.50 fee
- Claims over $30,000: $229 fee (with cap at some higher amounts)
Fee waivers are available if you have financial hardship. Ask about this when filing.
Step 5: Submit Your Application
File your application:
- Online through the LTB website (fastest)
- By mail to the appropriate LTB office (include fee)
- In person at an LTB office
Keep a copy for yourself. Note the file date and any file number issued.
Step 6: Serve Your Landlord
You must provide your landlord with a copy of your application:
- By personal delivery (hand it to them)
- By mail (send registered mail to their address)
- By email (if they've consented to email service)
You must serve them at least 5 business days before the hearing. Keep proof of service.
Step 7: Receive Notice and Prepare for Hearing
The LTB will send you a hearing notice with:
- Date, time, and location of the hearing
- Whether it's in-person or virtual
- File number and case reference
Prepare your evidence, organize documents, and plan what you'll say. Attend on time.
Step 8: Attend the Hearing
At the hearing:
- Present your evidence (photos, documents, correspondence)
- Explain your situation clearly to the adjudicator
- Answer questions from the adjudicator and the landlord
- Ask the landlord questions about their defence
- Request specific remedies (repair order, compensation amount, etc.)
Free duty counsel can provide brief advice before the hearing.
Step 9: Receive the Decision
After the hearing:
- The LTB issues a written decision (usually within weeks)
- You receive a copy by mail or email
- The decision outlines findings and remedies granted
- If you lose, you have 30 days to appeal to Divisional Court
If you win, keep the decision for enforcement. The landlord must comply or you can pursue collection.
Tips for a Successful Application
Be Specific and Detailed
Don't write "my unit is dirty." Write "The kitchen cabinet door was damaged on March 15 (photo attached). I reported it by email on March 16. As of June 1, it remains unrepaired."
Document Everything
Photos, emails, text messages, receipts, and witness statements are powerful evidence. Organize chronologically.
Know the Law References
Cite the RTA section relevant to your claim (e.g., "RTA Section 20 requires landlords to maintain the unit").
Practice Your Testimony
Know your story. Speak calmly and stick to facts. Avoid emotional outbursts or being accusatory.
Request Reasonable Compensation
Ask for what you've actually lost (rent abatement, repair costs, relocation expenses). Extreme demands hurt credibility.
Key Takeaways
- •Choose the correct form (T1, T2, or T6) based on your claim type.
- •Gather detailed documentation, including photos and written correspondence.
- •File online, pay the fee, and serve your landlord with a copy.
- •Attend the hearing, present your evidence, and answer questions clearly.
- •Enforce the LTB order if you win; appeal within 30 days if you lose.